Align Hair StudioArcbay / Barber guideDownload PDF

ALIGN HAIR STUDIO / GETTING STARTED

Your day, your chair.

Your appointments. Your clients. Your own way of working.

A practical guide to using Arcbay at Align, from the first website booking to your everyday routine.

Screens show a training copy of Align with fictional barbers and clients. Your own name, prices and appointments will differ.

Watch and follow along

The complete walkthrough

Recorded with the iPhone app in a training simulator. Instructions are on screen and captioned. Use full screen for the clearest view.

Open the full video · 21 minutes

Jump to a chapter

Short task videos

Approve, reschedule and cancel

Review requests, choose an exact minute and save a cancellation reason.

Open video · 3.1 min

Create a booking

Existing clients, new clients, custom durations and after-hours exceptions.

Open video · 4.2 min

Clients, blocking and message access

Your client book, blocking and unblocking, plus optional messaging and consent.

Open video · 2.6 min

Services and booking hours

Personal prices, minute-level durations, weekly hours and shop-closure overrides.

Open video · 2.9 min

Profile, photo and alerts

Public details, a profile image and notification preferences.

Open video · 1.6 min

Check in and complete a visit

Your visual schedule, arrival status and Mark done.

Open video · 1.4 min

For managers and owners

Shared shop controls, adding services and independent-chair privacy.

Open video · 1.9 min

01

Start here / 1 minute

Sign in to your chair

Every barber

Use the individual account the studio gave you. Your login connects to your own chair and book.

  1. Open Arcbay and choose Sign in.
  2. Enter your own email and password. Do not share another barber's login.
  3. Allow notifications when your phone asks, so Arcbay can alert you about bookings.
  4. Check the shop name and your profile before making changes.
Sign in with your individual Align account.
Sign in with your individual Align account.
Today is the starting point for your appointments.
Today is the starting point for your appointments.
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02

Start here / 2 minutes

What your customer sees

Customer website

Customers book your services through Align's website or your own booking link. Each barber keeps their own menu and availability.

  1. The customer chooses a barber.
  2. They choose one of that barber's services and review its price and length.
  3. They choose an available date and time.
  4. They enter their contact details and choose whether to receive appointment texts or offers.
  5. They confirm the booking and save the Manage appointment link.
Request received: the time is held while your barber reviews it. Save the Manage appointment link.
Request received: the time is held while your barber reviews it. Save the Manage appointment link.
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03

Appointments / 1 minute

Review and approve a request

Your own appointments

A pending request needs your review. Check the service and time before approving it.

  1. Open Bookings and choose the appointment date.
  2. Open the client's pending appointment. You can use the Pending filter to find requests.
  3. Review the client, service, time and notes.
  4. Tap Approve and check that the status changes to Approved.
Review the appointment, then tap Approve.
Review the appointment, then tap Approve.
Pending requests appear in Bookings.
Pending requests appear in Bookings.
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04

Appointments / 1 minute

Move an appointment

Your own appointments

Change the date and exact time from the appointment itself.

  1. Open the appointment and tap Reschedule.
  2. Choose the new date.
  3. Open Time, adjust the hour and minute, check AM or PM, then tap Done.
  4. Review the date, time and shop time zone. Tap Save new time.
  5. Check the updated appointment and notification result.
Review the exact local date and time before saving.
Review the exact local date and time before saving.
The updated appointment keeps its client and service.
The updated appointment keeps its client and service.
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05

Appointments / 1 minute

Cancel with a clear reason

Your own appointments

Canceling frees the appointment slot. Use a clear, respectful reason because it can be shared with the client.

  1. Open the appointment's menu and choose Cancel booking.
  2. Enter a reason if appropriate. The reason can be up to 300 characters.
  3. Tap Cancel appointment, or Keep booking if you changed your mind.
  4. Check the canceled status and the saved cancellation details.
The reason is saved and shared with the client notification.
The reason is saved and shared with the client notification.
The appointment retains the cancellation details.
The appointment retains the cancellation details.
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06

Appointments / 1 minute

Book an existing client

Your own appointments

Choose a saved client instead of retyping their details or creating a duplicate.

  1. In Bookings, tap New appointment.
  2. Keep Existing client selected and tap Choose existing client.
  3. Search by name, phone or email, then choose the correct client.
  4. Choose your service. Adjust Duration (minutes) for this appointment only if needed.
  5. Choose the date and time, review the details and tap Save.
Search and reuse the saved client record.
Search and reuse the saved client record.
The saved appointment uses the existing client record.
The saved appointment uses the existing client record.
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07

Appointments / 2 minutes

Book a new client or an exception

Your own appointments

Create appointments yourself when a client calls, walks in, or needs a time you have arranged outside your normal hours.

  1. In New booking, select New client and enter their correct contact details.
  2. Choose your service, duration and date.
  3. For an agreed time outside your normal hours, enable Make a booking exception.
  4. Choose the exact time and review the appointment before saving.
  5. Review the saved appointment and use the available confirmation action when appropriate.
Enable Make a booking exception for an arranged after-hours time.
Enable Make a booking exception for an arranged after-hours time.
The saved manual booking shows Casey Park at 8 PM.
The saved manual booking shows Casey Park at 8 PM.
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08

Appointments / 1 minute

Check in and complete a visit

Your own appointments

Keep the appointment status current from arrival through the completed service.

  1. Open Schedule and choose the appointment date. Tap the appointment block, or open it from Bookings.
  2. When the client arrives, tap Here now and check the updated status.
  3. After the service, tap Mark done. Review the Final price and confirm Mark done.
  4. Check that the saved appointment says Done. Collect cash directly from the client at Align.
The saved appointment status is Done.
The saved appointment status is Done.
Open appointments from your own visual schedule.
Open appointments from your own visual schedule.
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09

Clients / 1 minute

Find a client and their history

Your own clients

Your Clients list keeps your client records together, including their appointment history and message entry point.

  1. Open Clients and search by name or phone.
  2. Choose the correct client.
  3. Review recent appointments and use the client menu for Full history, Edit or Booking access.
  4. Use Message client to open the text-message entry point.
Your client list is scoped to your own book.
Your client list is scoped to your own book.
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10

Clients / 1 minute

Block or unblock online booking

Your own clients

Stop unwanted future bookings with you without deleting the client's history.

  1. Open the client, then their menu and Booking access.
  2. Turn off Allow bookings with me to block future bookings with your chair.
  3. Check that the client page says new bookings are blocked.
  4. To restore access later, return to Booking access and turn Allow bookings with me back on.
A blocked client retains their history; future bookings are stopped.
A blocked client retains their history; future bookings are stopped.
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11

Clients / 1 minute

Message a client

Text-enabled accounts

Open messages from a client record. Texting requires a ready sender and a client who can receive appointment texts.

  1. Open the client and tap Message client.
  2. Read any sender-setup, consent or opt-out warning. If the client cannot receive texts, call them instead.
  3. Open More > Messages to find your own conversations.
  4. For texting setup, use My business number or ask the studio about its shared business number. Complete the registration shown in the app before relying on SMS.
The app prevents texting a client who cannot receive texts.
The app prevents texting a client who cannot receive texts.
Open your own conversations from More > Messages.
Open your own conversations from More > Messages.
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12

Your business / 2 minutes

Set your services and exact durations

Your own service menu

Your service prices and lengths belong to your chair.

  1. Open More > My services.
  2. Turn on the services you offer. Enter your own price and Duration (minutes); any whole minute is allowed.
  3. Leave an override blank to use the shop default. Tap Save services and check the saved result.
  4. To add a brand-new service name to the shop menu, ask a manager or owner to use More > Services > Add a service. You then choose whether to offer it in My services.
Use any whole number of minutes, then tap Save services.
Use any whole number of minutes, then tap Save services.
Choose whether to offer a new shop service and set your own overrides.
Choose whether to offer a new shop service and set your own overrides.
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13

Your business / 2 minutes

Set your personal booking hours

Your own chair

Set the hours customers can book with you, including individual exceptions.

  1. Open More > My booking hours. Turn off Use shop hours to set your own weekly hours.
  2. Choose a weekday. Set Starts and Ends; add separate working periods if you need a lunch break. Tap Save.
  3. Under Shop closed days, turn on a date to reopen your calendar only.
  4. Open Hours for that date, set your working period and tap Save.
  5. Review your public booking availability after changes. Other appointments and time off still apply.
Your own weekly hours and dated reopening do not change another barber’s calendar.
Your own weekly hours and dated reopening do not change another barber’s calendar.
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14

Your business / 2 minutes

Update your public profile and photo

Your own profile

Help clients recognize you and understand your work.

  1. Open More > My profile.
  2. Review your public name, title, biography and social details.
  3. Tap Add profile photo or Change profile photo. Choose an image under 5 MB from your phone; the photo is saved separately.
  4. Save, reopen your profile, and check the public booking page.
Reopen your profile to review the saved image, name, title and biography.
Reopen your profile to review the saved image, name, title and biography.
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15

Your business / 1 minute

Choose your alerts

Your own chair

Your Arcbay alert preferences and your phone's notification permission both matter.

  1. Open More > Notifications.
  2. Review the available booking, booking-change and client-message alert switches.
  3. Save any changes and keep phone notifications allowed for Arcbay.
  4. If alerts are missing, check Focus or Do Not Disturb and the phone's Arcbay notification settings.
Save the types of alerts you want to receive.
Save the types of alerts you want to receive.
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16

Help / 1 minute

Barber, manager and owner

Know your permissions

Your role determines which shop controls you see. At Align, independent-chair privacy remains important for every role.

  1. Barbers manage their own appointments, clients, service menu, public profile and booking hours.
  2. Managers can access shared Services and applicable Settings, such as the shop’s default hours and booking rules.
  3. The Team entry shown in the current app is owner-only.
  4. A manager or owner does not automatically receive another independent barber's private book, messages or editable personal service settings.
Managers have Services and Settings; the Team entry is owner-only.
Managers have Services and Settings; the Team entry is owner-only.
The owner’s menu includes Team for roles and logins.
The owner’s menu includes Team for roles and logins.
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17

Help / 1 minute

Add a new shop service

Manager or owner

A new shared service name begins at shop level. Individual barbers then choose whether to offer it.

  1. Open More > Services and tap Add a service.
  2. Enter a clear Name, Price and How long (minutes).
  3. Review Featured on the website and Bookable online, then tap Save.
  4. Check the new service in the shop menu. Ask each barber to open My services and choose whether to offer it at their own price and duration.
Hair consultation is saved as a new shared shop service.
Hair consultation is saved as a new shared shop service.
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WHEN SOMETHING IS NOT RIGHT

Quick answers

My password is not working

Use your own invited account and check the email spelling. Update Arcbay, then use Forgot password. Do not create another studio to resolve a sign-in problem.

A time is not offered online

Check service duration, your booking hours, dated exceptions, time off and existing appointments. A manual booking exception is separate from your public availability.

I do not receive an alert

Check More > Notifications and the phone's notification permission, Focus and Do Not Disturb. Open Bookings to check the appointment directly; a missing alert does not mean the booking failed.

I cannot text a client

Read the app's warning. Texting needs a configured sender, a ready account and an eligible client. Do not override a client's opt-out; call them instead.

How does the client pay?

Align is cash only. The customer pays their barber at the studio; making an appointment is not an online payment.

Can a manager see every barber's clients?

Independent-chair privacy is enforced separately from shop-management permissions. A manager role does not automatically grant access to everyone's private book.

About this training

Screens use a private staging copy with fictional barbers and clients; no live Align appointments were changed.

The demo confirms a pending website booking in the app. Push dispatch was accepted by the server, but visible iOS alert delivery and tapping the alert were not captured.

The training shop has no active SMS sender. Message access and consent gating are shown; SMS delivery and replies are not demonstrated.